Returns Policy
Warranty Claims
If your purchase do not meet merchantable quality, fitness for purpose or match the description. indreto is here to make sure your issues are resolved.
Below sections set out a brief overview of general problem resolution process.
1. For wrongly shipped items, please contact us and we will arrange to deliver the correct item.
2. For defective or faulty products and the faulty product need to be sent back to indreto please first contact us to obtain technical support and a Return Reference (RA) number. Item(s) sent back without RA number will be rejected.
3. If a product is wrongly described or different from a sample shown, you may return the item and choose between an exchange, store credit or refund option.
4. Loss or Damaged in transit please see the last indreto in this section.
For full details on our warranty policy please Click Here
Below are overview on a few of the most come across after sale situations.
How To Return
To send back an item you MUST obtain a Return Reference Number (RA Number) from indreto by contact us via the Contact Us page.
We will evaluate your request and issue you with an email with Return instructions. We may need to get more clarification on the problem reported before we can issue return authorisation this is done to provide enable faster returns processing later.
If possible, please place the item you are returning back into the original indreto.com packing box that it arrived in. Please include all necessary components that will enable us to verify the problem reported. If unsure send back everything.
Please ensure that your Return Reference number is shown on the address label or included inside the package.
Please pack the item/s appropriately for transit - goods packaged without due care may be rejected or extra costs deducted for any transit damages caused.
indreto recommends Registered Post be used to prevent loss in transit.
indreto recommends that before packaging item for return, photos be taken, in order to protect the sender when a parcel is further damaged by the carrier during transit.
indreto is not liable for items you sent that are damaged or lost in transit, we are only in a position to assist in the customer's claim for compensation by reporting all the relevant information to the respective carriers. As soon as your item has been received, we will send you an automated Item Received Notification email. Generally repairs, replacement, refunds will be finalised 1 - 2 weeks from receipt.
Missing, Damaged Goods
Refund Time Frame
Generally all refunds will be finalised 1 - 2 weeks from receipt of returned goods.
Refunds are paid via the original method of payment used for purchase.
NOTE:If the customer did not satisfied the product after receiving it within 30 days, he can contact the customer service on the website and require for the exchange. We will give the response after verify the order and shipping information.
After received the payment within 3-10 days, consumer will also receive the product or service correspondingly.
